Raphael E. Lapin, Founder and Principal
Raphael is a Harvard-trained negotiation and communication specialist who serves as negotiation consultant to Fortune 500 corporations and governments globally. He is principal of Conflict Management, Inc., a negotiation and conflict management training and consulting group. Raphael was commissioned by DK Publishers (Penguin Books) of London to author, "Working with Difficult People" - available October 2009. (full bio)

Joy Kuhl, Partner
Joy is an IAF certified professional facilitator. She brings creativity and depth to Conflict Management, Inc. having an accomplished background in facilitation, training, and in forming successful business relationships within a number of industries, such as health care, information technologies, group purchasing and economic development. (full bio)

For over 15 years we've offered a comprehensive range of negotiation services tailored to the needs of our clients, which include Fortune 500 and S&P 500 companies. Our negotiation model stems from the work of the Harvard Negotiation Project, an adjunct of the Harvard Law School. The underlying theory focuses on a process that is optimal in outcome, efficient in communication and that builds strong working relationships.

In addition to assisting our clients in building negotiation competency, we have successfully applied our negotiation model to a broad range of mediations and negotiations on an international level.